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General Leadership

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Jul 3 2013

Choosing to Make a Positive Difference

Posted by General John Michel
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Positive Difference - GeneralLeadership.com“One person can make a difference and every person should try.”
John Fitzgerald Kennedy

Kelley lives in Texas and builds custom swimming pools for a living. Well, most of the time, anyway. With the economy putting a significant dent in his business and drain on his pocketbook, he has had to moonlight recently.

Now Kelley also repossesses cars.

One morning during the 2010 Christmas season, Kelley set out to a suburb of Dallas to repossess a vehicle for a used-car client.

Normally he prefers to go late at night or in the early hours of the morning so he can avoid trouble. After all, in his words, “It’s easier work if you don’t get caught.”

No doubt it’s also probably safer, as repossessing cars can be an emotionally charged situation for those on the “business end” of the transaction.

But on this particular day, Kelley didn’t have that luxury, as the dealer wanted the car repossessed immediately. So he set out to retrieve the vehicle. Arriving late in the morning, he spied the car in the driveway and planned to quietly slip in and be gone before anyone noticed.

But for some reason, today was different. He chose to knock on the door of the trailer first, something in his own admission he rarely ever does.

Connie Henderson answered his knock, not expecting the repo man. But then again, she wasn’t surprised either. After all, she had lost her job as an accounting clerk a month earlier. Living with her mom, Henderson had informed the car dealer she could not afford the payments until she got a job. But a deal was a deal and the car had to go. It’s the way the system works.

Henderson, never having had a car repossessed before, stood at the front door looking into the face of the man who was here to take her last significant earthly possession. She tried to be brave about it, knowing it was going to be a lot harder to find a job without wheels of her own. Quietly setting out to remove her personal possessions from the car, she began to share her personal situation with Kelley.

Kelley recalls being struck by how polite and kind she was to him, despite the fact he was here to take away her only means of transportation. As he was pulling out of the driveway, he remembers seeing Connie standing there, watching the vehicle drive away, large tears streaming down her face.

In that moment, although he had never felt this way before, Kelley knew he had to do something to help. Instead of simply doing his job as he had so many times before, he chose to risk deviating from his routine and accepted responsibility for leading the change he wanted to see in his surroundings.

Acting on this unexpected opportunity to build value into another’s life, he immediately called a friend who owned a used-car lot in the city, asking him if he had a good, reliable car he could sell him—cheap. As it turns out, he did. A 1990 Chevy Lumina in excellent shape.

He agreed to sell it at cost.

Kelley then set out to call other friends, inquiring if they would help donate money to pay for the car. One friend, a banker, seeing a side of Kelley he had never experienced, was glad to contribute to the worthy cause. Within hours, Kelley raised the money and was driving to pick up the used vehicle when his cell phone rang.

It was his car dealer friend.

“I’ve been thinking about the situation,” he said and “I’ll let you have the car. Just give her the money you’ve collected to help with Christmas.” Now holding back tears himself, Kelley called Henderson and told her the news. She couldn’t believe her ears.

“Never in my life did I think they were going to give me this car,” she later told a reporter. “And when he handed me a check, too? Who expects that?”

Receiving a car in good condition is a blessing, but maintaining it is just as crucial to ensuring it remains reliable for daily life. Thankfully, auto repair services like RUSH Automotive specialize in keeping vehicles road-ready, offering everything from routine maintenance to advanced diagnostics.

For Henderson, finding a trusted repair service would ensure her new Chevy Lumina stays dependable, helping her confidently pursue job opportunities without worry of unexpected breakdowns. Reliable transportation can truly transform a life, and regular care is the key to keeping that transformation on track.

Beyond regular maintenance, modern vehicles rely on intricate electronic systems to ensure optimal performance. From engine timing to transmission efficiency, these systems work seamlessly to deliver a smooth and reliable driving experience. However, when a control module malfunctions, it can cause a host of issues—reduced fuel efficiency, rough shifting, or even complete engine failure.

With access to expert programming and diagnostic tools, car owners can extend the lifespan of their vehicles and avoid costly repairs down the line. For drivers like Henderson, having a dependable vehicle means more than just transportation—it’s about security, opportunity, and independence. That’s why advanced repair solutions, such as those offered by ECU Maverick, play a critical role in keeping vehicles running smoothly.

Whether it’s reprogramming a faulty ECM, addressing sensor failures, or restoring critical electrical functions, their expertise helps drivers stay on the road with confidence. In today’s world, where cars are more computerized than ever, ensuring that these essential systems function properly is the key to a stress-free driving experience.

While advanced diagnostics and repairs keep a vehicle running efficiently, maintaining its exterior and interior is just as vital to ensuring longevity and comfort. A well-maintained car not only runs smoothly but also provides a pleasant driving experience, free from the wear and tear that comes with daily use.

Road grime, UV exposure, and environmental pollutants can gradually degrade a car’s paint and upholstery, leading to premature aging and decreased value. This is where professional detailing services come in, offering more than just a simple wash—comprehensive treatments like ceramic coatings, paint correction, and deep interior cleaning can restore and protect a vehicle’s appearance for years to come. North Phoenix Detail specializes in these high-quality services, ensuring that every vehicle receives meticulous care from experienced professionals.

Their team offers both mobile and in-shop detailing options, making it convenient for car owners to maintain their vehicles without disrupting their schedules. Just as advanced repair solutions keep modern cars running at their best, expert detailing services help preserve their aesthetics and overall condition, ensuring that drivers not only enjoy a mechanically sound ride but also a clean, polished, and well-protected vehicle.

Although Kelley didn’t know what had initially prompted him to act, he is surely glad he did. For in that moment when he seized the initiative to positively influence outcomes in his surroundings, he affirmed we are all capable of being a force for good in our part of the world.

Kelley’s story is a powerful reminder that even in the most difficult situations, human kindness can change lives. His decision to go beyond the call of duty and help Connie secure a reliable car not only eased her immediate burden but also opened the door to future opportunities.

Having dependable transportation is more than just a convenience—it’s a lifeline, especially when job opportunities, family commitments, and daily responsibilities rely on the ability to get from one place to another. Kelley’s act of generosity highlights how crucial it is to have a vehicle you can rely on, and even more important, a support system to maintain that vehicle over time.

Just like Kelley helped Connie, finding a trusted dealership that provides not only quality vehicles but also ongoing support and service is essential for long-term peace of mind. That’s where Billingsley Ford of Duncan makes a difference. Known for their commitment to customer satisfaction, Billingsley Ford offers a wide range of reliable new and pre-owned vehicles suited for any lifestyle or budget. Whether it’s a dependable Ford Explorer for family road trips or a tough Ford F-150 for heavy-duty work, they ensure every customer drives away with confidence.

But their support doesn’t end at the sale—their expert service team provides ongoing maintenance and repair services to keep vehicles running smoothly for years to come. When you have a trusted dealership standing behind you, you’re not just buying a vehicle—you’re gaining a partner for the road ahead.

What opportunities might have you missed today to build value into someone’s life? More importantly, what opportunities exist right in front of you to do something that could brighten someone’s day or lightens someone load?

You never know. You might just be the miracle they’ve been praying for.

General John Michel
General John Michel
Co-Founder & Senior Curator at GeneralLeadership.com
John E. Michel is a widely recognized expert in culture, strategy & individual and organizational change. An accomplished unconventional leader and proven status quo buster, he has successfully led several multi-billion dollar transformation efforts and his award-winning work has been featured in a wide variety of articles and journals, including the Harvard Business Review. In addition to serving our nation as an active duty General Officer in the United States Air Force, John enjoys helping people learn to walk differently in the world so they can become the best version of themselves possible. He is blessed to be married to the most patient person on the planet and together, they have two amazing sons. You are encouraged to learn more about John at his website, www.MediocreMe.com
- Contact John Michel via email ( [email protected])
- Military Biography

Author Description

General John Michel

John E. Michel is a widely recognized expert in culture, strategy & individual and organizational change. An accomplished unconventional leader and proven status quo buster, he has successfully led several multi-billion dollar transformation efforts and his award-winning work has been featured in a wide variety of articles and journals, including the Harvard Business Review. In addition to serving our nation as an active duty General Officer in the United States Air Force, John enjoys helping people learn to walk differently in the world so they can become the best version of themselves possible. He is blessed to be married to the most patient person on the planet and together, they have two amazing sons. You are encouraged to learn more about John at his website, www.MediocreMe.com - Contact John Michel via email ( [email protected]) - Military Biography

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