“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”
Over the course of your professional career you’re going to experience conflict in the workplace. It may be a heated argument over a project, a business strategy gone wrong, or the result of unstated issues between project team members.
In part 1 of this series, published on 28 October, we discussed how to listen up to resolve conflict, keep your cool, and save the day. In this final chapter, we’ll discuss the ultimate question:
To Confront or Not To Confront, That Is The Question
… Read the rest
“The most important thing in communication is hearing what isn’t being said.